AI agents are not just chatbots with a loop. For production teams, the useful definition is about delegated authority: what the system can see, decide, call, change, and prove afterward.
Introduction Why isn’t AI revolutionizing business as expected? Despite the widespread use of tools like ChatGPT and customer service bots, the actual productivity gains seem minimal. Could it be that we’re not using AI the right way? AI’s true potential lies beyond basic tasks like writing emails or answering simple queries. To truly harness it, we need to reframe our approach, shifting from AI as a mere tool to AI as a co-worker that can transform operations. ...